Date Reviewed: 11th July 2026

These Terms and Conditions apply to private Autism, ADHD and combined Autism and ADHD diagnostic assessment pathways booked through Jude Morrow trading as Jude Morrow Neurodiversity Advice & Diagnostics.

Please read these Terms and Conditions carefully before paying a booking deposit. By completing the checkout and paying the deposit, you confirm that you have read, understood and accepted these terms.

1. About the service

Jude Morrow Neurodiversity Advice & Diagnostics provides initial advice, triage, reservation of assessment capacity, onboarding support and practical guidance.

The clinical diagnostic assessment pathway is delivered in partnership with Autism Services Group, referred to in these terms as ASG.

ASG provides the clinical services, clinical governance, multidisciplinary review and diagnostic decision-making. Depending on availability, suitability and operational requirements, Jude Morrow is part of the ASG clinical team, and may or may not be directly involved in later clinical elements of the assessment.

The booking deposit is paid to Jude Morrow Neurodiversity Advice & Diagnostics. The remaining assessment balance is paid directly to ASG.

2. Separate contractual responsibilities

Your booking involves two connected but separate arrangements:

1. Your booking, reservation, initial triage and onboarding arrangement with Jude Morrow Neurodiversity Advice & Diagnostics.
2. Your clinical assessment and payment arrangement with Autism Services Group.

These Terms and Conditions govern the deposit paid to Jude Morrow Neurodiversity Advice & Diagnostics and the associated reservation, triage and onboarding services.

ASG issue its own invoice, engagement documents, consent forms, clinical policies and terms governing the remaining payment and clinical assessment.

Where a matter concerns clinical delivery, clinical decisions or money paid directly to ASG, ASG’s applicable policies and terms will apply.

3. Assessment pathways and fees

The current assessment fees are:

ADHD diagnostic assessment

• Total fee: £1,495
• Booking deposit paid to Jude Morrow Neurodiversity Advice & Diagnostics: £99
• Remaining balance paid directly to ASG: £1,396

Autism diagnostic assessment

• Total fee: £1,995
• Booking deposit paid to Jude Morrow Neurodiversity Advice & Diagnostics: £115
• Remaining balance paid directly to ASG: £1,880

Combined Autism and ADHD diagnostic assessment

• Total fee: £2,995
• Booking deposit paid to Jude Morrow Neurodiversity Advice & Diagnostics: £149
• Remaining balance paid directly to ASG: £2,846

The deposit is deducted from the total assessment fee.

Prices may be revised for future bookings. The price confirmed at the point of booking will normally apply to that booking, provided the client proceeds within the required timeframe and the file is not subsequently closed.

4. The booking and reservation deposit

The deposit is a non-refundable booking and reservation deposit.

It secures limited assessment capacity and contributes towards:

• Initial triage and suitability consideration
• Reserving assessment capacity
• Registration and administration
• Onboarding into the ASG pathway
• Issuing questionnaires and consent documentation
• Initial questionnaire processing or scoring
• Communication with the client
• Appointment planning and allocation of staff time

Once payment is confirmed, the assessment place is removed from general availability and work may begin immediately.

The deposit is non-refundable and non-transferable where the client:

• Changes their mind
• Chooses another provider
• Decides not to continue
• Fails to complete questionnaires or paperwork
• Stops responding or disengages
• Does not pay the remaining balance
• Does not attend an appointment
• Decides that assessment is no longer needed
• Wishes to transfer the booking to another person
• Disagrees with the eventual clinical outcome
• Does not receive the diagnosis they expected
• Experiences difficulty obtaining public services, medication, shared care, educational support, workplace adjustments or benefits

This is subject only to statutory consumer rights and the limited circumstances expressly set out in these terms.

5. Online cancellation rights and immediate commencement

Where the booking is made online or at a distance, the client may have a statutory cancellation period.

By selecting the immediate-commencement checkbox at checkout, the client expressly requests that the reservation, triage, administration and onboarding services begin immediately rather than waiting until the end of any applicable cancellation period.

If the client cancels after those services have begun, Jude Morrow Neurodiversity Advice & Diagnostics may retain an amount reflecting the services already supplied, the assessment capacity reserved, administrative work performed and direct losses reasonably incurred.

Because reservation and onboarding begin promptly and the deposit represents a small part of the overall assessment fee, the deposit will normally be retained in full once those services have been performed.

Nothing in these terms removes any consumer right that cannot legally be excluded.

6. Circumstances in which the deposit may be refunded

The deposit may be refunded where:

• Jude Morrow Neurodiversity Advice & Diagnostics is unable to provide the agreed reservation or onboarding service;
• the assessment pathway cannot be offered and no reasonable alternative can be provided;
• no relevant work has begun and a refund is required under applicable consumer law;
• the payment was duplicated or made in clear error; or
• a refund is otherwise legally required.

A refund will not be due simply because the assessment outcome, public-service response or post-diagnostic options differ from the client’s expectations.

7. Remaining balance payable to ASG

The remaining assessment balance is payable directly to Autism Services Group.

Diagnostic appointments may not be released or completed, and a final diagnostic report will not be issued, until the required balance has been paid in full.

Jude Morrow Neurodiversity Advice & Diagnostics cannot refund money paid directly to ASG because those funds have not been received or held by Jude Morrow Neurodiversity Advice & Diagnostics.

Any request concerning the refund of the remaining balance must be directed to ASG and will be considered under its applicable terms, cancellation policy and the amount of clinical work already completed.

8. What the assessment pathway may include

The exact assessment process will depend on age, presentation, assessment type and clinical requirements.

The pathway may include:

• Screening questionnaires
• Developmental and personal history
• ADHD diagnostic interview, including DIVA where clinically appropriate
• Autism developmental interview, including ADI-R or ACIA where clinically appropriate
• ADOS-2 observation where clinically appropriate
• Parent, partner, school or other informant information
• Review of supporting records and reports
• Multidisciplinary clinical review
• A written diagnostic report
• Feedback or post-diagnostic review
• Peer-to-peer or practical post-diagnostic support

The clinical team may adapt the assessment tools or process where clinically appropriate. Booking a particular pathway does not guarantee that every listed tool will be used.

9. Clinical suitability and triage

Assessment is subject to clinical suitability.

The service or ASG may decide that it is inappropriate, unsafe or clinically unreliable to proceed, including where:

• There is insufficient developmental or supporting information
• Another health or mental-health issue requires more urgent attention
• The person’s current presentation prevents a reliable assessment
• The requested pathway is not clinically appropriate
• The service cannot safely meet the person’s needs
• A different professional assessment should take priority

Where the service decides not to proceed before substantive work has begun, an appropriate refund will be considered.

Where reservation, triage or onboarding work has already been completed, a reasonable amount may be retained for that work, subject to applicable law.

10. Children, adults and authority to book

For these terms:

• A child is a person under 18 at the time of booking.
• An adult is a person aged 18 or over at the time of booking.

The person making a booking for a child confirms that they have parental responsibility or other lawful authority to arrange the assessment.

You must disclose any relevant:

• Dispute about parental responsibility
• Court order
• Restriction on information sharing
• Safeguarding concern
• Disagreement between parents or guardians

The service may require additional consent before proceeding.

An adult must normally provide their own informed consent. Where somebody is acting on behalf of an adult, evidence of lawful authority may be required.

11. Information and informant contributions

Clients must provide complete and accurate information to the best of their knowledge.

Depending on the pathway, information may be requested from:

• Parents or caregivers
• Partners or relatives
• Schools, colleges or universities
• Employers
• GPs or healthcare professionals
• Previous clinical or educational services

Informant and supporting information is an important part of neurodevelopmental assessment. The clinical team decides whether the available evidence is sufficient to reach a reliable conclusion.

Failure to provide requested information may delay the assessment or mean that the assessment cannot proceed.

12. Questionnaires and supporting documents

Questionnaires will normally be issued electronically.

Clients are responsible for:

• Providing correct email addresses
• Checking junk or spam folders
• Completing documentation promptly
• Ensuring informants understand what is required
• Supplying relevant reports where available
• Advising the service if they require help accessing forms

The turnaround estimate cannot begin or continue reliably while essential questionnaires or supporting information remain outstanding.

13. Assessment format

Assessment appointments may be delivered online or in person depending on:

• The person’s age
• The pathway selected
• Clinical requirements
• Location
• Accessibility needs
• Clinician availability

Adult assessments are commonly delivered remotely unless otherwise agreed.

Child assessment pathways may require one or more in-person appointments.

For remote appointments, clients must provide:

• A private and suitable environment
• A reliable internet connection
• A working camera and microphone
• A device capable of supporting the secure platform
• Appropriate adult support for a child where required

The clinical team may pause or rearrange an appointment if privacy, safety or technical conditions prevent a reliable assessment.

14. Turnaround times

The usual target is approximately 10–12 weeks, subject to:

• Prompt return of all documentation
• Informant and school responses
• Appointment availability
• Clinical complexity
• Additional information being required
• Staff illness or unexpected absence
• Technology or premises issues
• Events outside reasonable control

This timeframe is an estimate rather than a guarantee.

A delay does not automatically create a right to a refund where the service remains able to complete the assessment within a reasonable period.

15. Appointment attendance and rearrangement

At least 48 hours’ notice is required to cancel or rearrange a clinical appointment.

Failure to attend or cancellation with less than 48 hours’ notice may result in a £199 missed appointment fee, reflecting clinician time reserved and the resulting disruption.

This fee must normally be paid before a replacement appointment is offered.

Exceptional circumstances may be considered at the service’s discretion. Any fee imposed will be applied fairly and proportionately.

Repeated non-attendance or late cancellation may result in the file being closed.

16. Paused and discontinued assessments

Where a client cannot continue immediately, the file may be held open for up to six months, subject to clinical and operational agreement.

After six months, the file may be closed.

Restarting after closure may require:

• A new booking
• A new deposit
• Payment at the current assessment price
• Updated forms and consent
• Repetition of work that is no longer clinically current

Where a child turns 18 during a prolonged or paused pathway, ASG may need to transfer the case to an adult pathway. Any change in process or fee will be explained before further work proceeds.

17. Changing assessment pathway

Where evidence relating to both Autism and ADHD becomes relevant, it may be possible to change from a single assessment to a combined pathway.

Any additional appointments, information requirements and fees will be explained before the pathway is changed.

The total charge will normally be adjusted to the combined-assessment price applicable to the booking.

18. Additional appointments and work

The standard fee covers the agreed diagnostic pathway and the support expressly included within it.

Additional clinical work, extended feedback, second opinions, attendance at meetings, detailed supplementary correspondence or work beyond the agreed pathway may be charged separately.

Where applicable, additional professional time is currently charged at £150 per hour, unless a different fee is agreed in advance.

No additional paid work will normally be undertaken without explaining the charge first.

19. Diagnostic outcome

Payment is for the professional assessment process. It is not payment for a guaranteed diagnosis.

The clinical team must reach the conclusion supported by the evidence and relevant diagnostic criteria.

No refund will be due solely because:

• Autism is not diagnosed
• ADHD is not diagnosed
• Only one condition is diagnosed during a combined pathway
• Another explanation is considered more appropriate
• Further assessment is recommended
• The client or family disagrees with the clinical conclusion
• The outcome differs from an earlier opinion or expectation

Clients may raise a clinical concern or complaint, but they are expected to engage respectfully with the outcome.

20. Reports

The report will summarise the information considered, assessment findings, diagnostic reasoning, outcome where appropriate and recommendations.

Reports may vary in format and length according to the assessment.

Reports will only be released after:

• Required assessment work has been completed
• The clinical review has concluded
• All relevant payments have been made
• Any required quality-assurance process has been completed

A report must not be altered, misrepresented or selectively edited in a way that changes its clinical meaning.

21. Post-diagnostic support and recommendations

The assessment fee may include an agreed feedback or post-diagnostic support session.

Recommendations may relate to:

• Home and family life
• Education
• Workplace adjustments
• Further therapeutic input
• Benefits or supporting evidence
• Other health or professional services

Recommendations do not guarantee that a third party will provide or fund the recommended support.

Therapy, psychiatry, medication, occupational therapy, speech and language therapy or other additional interventions are not included unless expressly stated.

22. NHS, HSE, education and public-service recognition

Private and public services operate under different criteria, policies and pathways.

The service cannot guarantee that:

• An NHS Trust will accept or act upon the report
• The HSE will accept or act upon the report
• A GP will make a referral
• A school or Education Authority will provide additional support
• A public service will accept the assessment without further review
• A client will bypass another waiting list
• Funding, a statement, a plan or a particular placement will be granted
• A benefit application will succeed

A public body may request further evidence, its own assessment or entry through its local pathway.

No refund will be due solely because a third party declines to act upon the report or applies different criteria.

23. ADHD medication and shared care

Medication is not included in the diagnostic assessment service.

An ADHD diagnosis does not guarantee that medication will be clinically recommended.

Where medication is considered relevant, a referral may be available to a separate private psychiatry or titration provider, subject to:

• Clinical suitability
• Provider acceptance
• Availability
• Additional fees
• Separate prescribing terms

The service cannot guarantee that:

• Medication will be prescribed
• A particular medication will be offered
• A GP will accept shared care
• Shared care will continue
• NHS or HSE prescribing will become available
• Private medication or review costs will be avoided

No refund of the assessment fee will be due because medication or shared care is unavailable.

24. Benefits, educational and workplace outcomes

Reports and support letters may provide useful evidence, but decisions remain with the relevant organisation.

The service cannot guarantee:

• PIP, DLA or another benefit award
• A school placement or additional classroom assistance
• An Education Authority decision
• A workplace adjustment
• Continued employment
• Funding or service access

The purpose of any report or letter is to explain relevant information professionally. It cannot control the final decision made by another body.

25. Client responsibilities and engagement

Clients are expected to:

• Communicate reasonably with the service
• Complete required documentation
• Attend appointments
• Provide accurate information
• Pay fees when due
• Treat staff and clinicians respectfully
• Inform the team of relevant changes
• Maintain confidentiality regarding other clients
• Avoid recording appointments without prior agreement

Where a client repeatedly fails to engage, stops responding or prevents the pathway from progressing, the service may suspend or close the file.

Fees attributable to work completed, capacity reserved or direct costs incurred will not normally be refunded.

26. Respectful behaviour and ending the service

Abusive, discriminatory, aggressive, harassing or threatening behaviour towards staff or clinicians will not be accepted.

Serious or repeated misconduct may result in:

• An appointment ending
• Communication being restricted to writing
• The assessment being paused
• The contract being terminated
• Relevant safeguarding or legal action

Where the service is terminated for serious misconduct, any refund will be considered after accounting for work completed, clinician time committed and direct losses. More money will not be retained than is fair and lawful.

27. Safeguarding and emergencies

This is not an emergency, crisis or out-of-hours mental-health service.

Where there is an immediate risk of serious harm, clients should contact emergency services or an appropriate urgent-care service.

Where information raises a safeguarding concern, relevant information may be shared with an appropriate authority or professional where this is necessary and lawful.

28. Privacy and data protection

The assessment process involves personal information and health information.

Health information is treated as sensitive special-category data and requires additional protection under data-protection law.

Jude Morrow Neurodiversity Advice & Diagnostics and ASG may each act as an independent data controller for the information each organisation collects and processes.

Information may be shared between Jude Morrow Neurodiversity Advice & Diagnostics, ASG and relevant clinicians where necessary for:

• Triage
• Onboarding
• Assessment
• Clinical review
• Report preparation
• Administration
• Safeguarding
• Legal or regulatory obligations

Further information is provided in the relevant Privacy Policies and consent documentation.

Clients should not enter detailed medical or highly sensitive information into the initial payment checkout unless specifically requested.

29. Events outside reasonable control

Neither Jude Morrow Neurodiversity Advice & Diagnostics nor ASG will be responsible for delay caused by circumstances outside reasonable control, including:

• Serious illness or clinician absence
• Technology or system failure
• Premises closure
• Government restrictions
• Severe weather
• Transport disruption
• Utility failure
• Cybersecurity incidents
• Other emergencies

Reasonable steps will be taken to rearrange appointments and continue the pathway.

30. Liability and statutory rights

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

Nothing in these terms removes your statutory consumer rights.

Neither Jude Morrow Neurodiversity Advice & Diagnostics nor ASG is responsible for decisions independently made by GPs, NHS Trusts, the HSE, schools, employers, benefits authorities or other third parties.

Any liability will be assessed according to applicable law and the circumstances of the case.

31. Complaints

Concerns about booking, the deposit, initial advice or onboarding should first be sent to:

Email: jude@judemorrow.co

Clinical complaints relating to the assessment, diagnostic decision, report or an ASG clinician may need to be addressed through ASG’s clinical complaints process.

Please include:

• Your name
• The name of the person being assessed
• The assessment pathway
• A clear description of the concern
• The outcome you are seeking

The service will aim to address complaints fairly and within a reasonable timeframe.

32. Changes to these terms

The terms accepted at the point of booking will normally govern that booking.

These terms may be updated for future bookings to reflect changes in law, pricing, clinical processes or operational requirements.

Where a material change affects an existing booking, the client will be informed where reasonably necessary.

33. Governing law

These terms are governed by the law of Northern Ireland.

This does not deprive a consumer living elsewhere of any mandatory consumer protection available under the law that applies to them.

Any dispute may be brought before a court with lawful jurisdiction over the matter.

34. Contact details

Jude Morrow trading as Jude Morrow Neurodiversity Advice & Diagnostics

Email: jude@judemorrow.co

Trading address: Health Hub Professionals Limited, Hyde Business Park, Derry. BT480LU

Website: www.judemorrow.co